Support
![](https://synopsis.ws/wp-content/uploads/2022/03/Support-Community.png)
Benefits
- Availability of qualified professionals
- Timely attention to incidents
- Monthly hour consumption report
Areas of Expertise
Support Hours Group
Technical support, specialized first, second and third level
Post-Mortem Analysis
Preventive Maintenance
Base software enablement
Base software architecture design
Microservices
Stress tests
Components:
Rest API
Web Service Soap
Web applications
(On Premise or Cloud)
DevOps Approach
- Agile frameworks (Scrum, Kanban, XP, etc.)
- Integration to customer DevOps pipeline.
- Faster delivery
Effectiveness
100% of our tickets are resolved
Speed
SlAs according to the market
Support Journey
Identify scope of support
Definition of coverage and SLAS
Definition of support request attention process
Execution of requests attention
Monthly service status report
Continuous improvement
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