Support

Benefits

  • Availability of qualified professionals
  • Timely attention to incidents
  • Monthly hour consumption report

Areas of Expertise

Support Hours Group

Technical support, specialized first, second and third level

Post-Mortem Analysis

Preventive Maintenance

Base software enablement

Base software architecture design

Microservices

Stress tests

Components:
Rest API
Web Service Soap
Web applications
(On Premise or Cloud)

DevOps Approach

  • Agile frameworks (Scrum, Kanban, XP, etc.)
  • Integration to customer DevOps pipeline.
  • Faster delivery

Effectiveness

100% of our tickets are resolved

Speed

SlAs according to the market

Support Journey

Identify scope of support

Definition of coverage and SLAS

Definition of support request attention process

Execution of requests attention

Monthly service status report

Continuous improvement